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Terms & Conditions

Security: Is it safe to order online?

Absolutely! It is safe to use your credit card online. When you use your credit card to shop at Rivervalleyhp.com, your transaction is secure. Your privacy is protected.

Website Terms and Conditions of Use

By using this web site, you indicate your agreement with the following terms and conditions of use without any limitation or qualification. Please read these terms and conditions carefully before using this web site. Rivervalleyhp.com may at any time revise these terms and conditions by updating these materials. Privacy Policy:

Our Commitment To Privacy

Your privacy is as important to us as it is to you. We are committed to keeping your information private. At no time will Rivervalleyhp.com share, sell or rent any information we receive about you without your consent.

The Information We Collect

Throughout our web site, you can order products, make inquiries, and register to receive e-newletters. The personal information you are requested to provide us at these pages includes:

  • Name
  • Address
  • E-mail address
  • Phone number
  • Credit/Debit Card Information

 

The Way We Use Your Information

We use the information you provide about yourself or someone else when only when placing to complete the transaction. We do not share this information with outside parties except to the extent necessary to complete that order.

Return Policy

We want you completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 30 days of your purchase. Please let us know the reason for return and provide your contact phone numbers with your return. River Valley cannot issue a refund until the returned product is received, inspected, and the invoice information validated.

Live goods cannot be shipped, but in-store purchases can be exchanged for product of the same value. A 15% restocking fee may apply for some items.

Special orders cannot be returned and may require a deposit at the time of the order.